18 January 2010
Firstly thank you very much for affording me this opportunity to offer our personal review on the Cloud Villa Estate which we were so blessed to have stayed at. My husband Bruce and I had booked into the establishment for 2 nights on the 8th and 9th Jan 2010. Bruce and I have travelled to many destinations within South Africa, Africa and overseas. We can confidently say that this establishment has beaten all destinations we have stayed with. We were so impressed with the Cloud Villa Estate owners and staff that we decided to stay another night. When we requested this to the Management we were greeted with such enthusiasm and excitement that we wished to be with them another night. In fact we called our son Grant in Cape Town and told him to come and share the extra day and night with us.
The owners, management and the staff are just out there to make ones stay the BEST that they can. Nothing was ever too much for them. Every extra request we made to them was met with a smile, kindness and a positive attitude. The attention to detail from the Honeymoon suite which Brendon kindly upgraded us with on our arrival without us even asking for the best suite available was done without any extra charge. After being with my husband for 30 years of marriage in April this year, we were delighted with the awesome gesture they gave us.
There were so many times when we asked for lunch if possible and it was bought to our veranda of our suite within minutes of ordering with a friendly smile and enthusiasm. We were offered to have dinner at the establishment if we wished and this was right up there with the top restaurants we have wined and dined in!
We can truly and confidently say that there was absolutely nothing that we could find fault with at Clouds Villa Estate.
Trusting that you will find this a heart warming review and thank you personally for having this establishment on your listings.