"Tourism is a key sector of Namibia's economy. In an environment of increasingly having to ..."
"Tourism is a key sector of Namibia's economy. In an environment of increasingly having to deal with discerning customers to remain competitive in this sector worldwide it just simply is NOT adequate to put your employees into uniforms and expect that the rest will come by itself. I clearly did not receive great service, but I do not blame them. I blame the management for not unlocking their potential and career plan. Provide them with training and if you cannot do it yourself, please send then to training facilities - there are good facilities in Namibia. Use them! The facilities are in quite a bit of disrepair. I nail sticking out of my chair ruined my not so inexpensive pants. Yes, again, a note to management: you have to not only invest in your employees, but also in up-keeping your facilities. The rhino' coming to the very close watering hole, however, still is amazing. A wonderful site!"