"Our stay at Mongena was lovely, however the room that we had was right by the entrance/reception which meant it was very noisy. There were some big groups while we there so noise levels were really loud . The service at Kingfisher restaurant can also be improved. The waiters themselves were lovely b..."

"Our stay at Mongena was lovely, however the room that we had was right by the entrance/reception which meant it was very noisy. There were some big groups while we there so noise levels were really loud . The service at Kingfisher restaurant can also be improved. The waiters themselves were lovely but the service was rather slow. We loved that the Zebras and Nyalas walked freely through the Lodge! Overall we had great time and would recommend Mongena to friends. We look forward to our next visit. "

"The food at the restaurant was great, the service was sometimes a little slow but the manager was very attentive.

The room was lovely and had a great view, we stayed in the honeymoon suite.

Now for the disappointments:

1. There was no bell boy, or even a guide to take us to th..."

"The food at the restaurant was great, the service was sometimes a little slow but the manager was very attentive.

The room was lovely and had a great view, we stayed in the honeymoon suite.

Now for the disappointments:

1. There was no bell boy, or even a guide to take us to the room. We did get lost and had to ask around.

2. There was nothing extra in the honeymoon suite. I mean like, a small bottle of champagne or a fruit plate.

3. The room is above the public toilets for the restaurant. This meant that when someone went to the toilet they walked past our room. The curtains were closed but the walkway is wooden and very noisy. Also, when the cleaning staff cleaned the toilets in the morning, they could be heard throughout our room.

4. There was constant traffic on the walkway outside our room. This started early in the morning as staff used it when traveling between the kitchen and the rest of the grounds.

5. Twice there were other guests on our 'private' deck. This was frustrating as they then had a full view into our room. Plus having to go and ask people to move away is not pleasant.

6. Breakfast was great, but the first two days there was a buffet and the third day it was plated. This is fine, but there was no mention of this prior to breakfast. At other hotels they tell you this information beforehand.

7. Upon checking out, they gave me an old receipt that didn't show that I had already paid the fare in full.

8. The selection of DSTV channels is really awful. They could at least provide a guide or a list of the channels that are available. Scrolling through hundreds of invalid channels was frustrating.

The gas fire was lovely, the staff were pleasant and the grounds are great. But for the price, I don't think it was worth it.

Establishment Response:

Dear Mrs Slabbert



Thank you for taking the time and effort to review our establishment. We welcome and appreciate your comments as this assists us in sharpening up our service and offerings.

We are aware that the honeymoon suite location is not ideal as we are in the planning stages of a new suite far away from Kingfisher Restaurant in the bush.

I apologize for the inconvenience you had to endure and assure you that the matters you raised are receiving our highest priority and attention right now.



Warm regards

Marina Toerien

Marketing Manager"

"Staying at Mongena was such a pleasurable experience. The staff were always ready and willing to help, and always greeted us with friendly smiles. The food was incredible. Thank you for a brilliant stay."

"Well maintained lodge, all the staff except the reception staff were very friendly. Game drive was a little disappointing, very few animals located, seems as if their main attraction is 2 elephants, a little misleading to claim that they have the big 5 when in fact the whole Dineokeng possible has t..."

"Well maintained lodge, all the staff except the reception staff were very friendly. Game drive was a little disappointing, very few animals located, seems as if their main attraction is 2 elephants, a little misleading to claim that they have the big 5 when in fact the whole Dineokeng possible has the big 5 but not specifically in Mongena. "

"Absolute tranquility, well spaced out units for the required privacy, amazing surrounding, smiling and helpful staff makes Mongena Game Lodge.

Not to forget, the Kingfisher restaurant delectable, luscious yet balance menu. "

"We had the most amazing time at Mongena and Wildways. The food surpassed our expectations by far,it was delicious and very fresh. Trevor and Jacques are the most knowledgeable rangers we have ever met answering everyone’s questions on the boat cruise and game drives . Our kids loved them to bits . ..."

"We had the most amazing time at Mongena and Wildways. The food surpassed our expectations by far,it was delicious and very fresh. Trevor and Jacques are the most knowledgeable rangers we have ever met answering everyone’s questions on the boat cruise and game drives . Our kids loved them to bits . The accommodation was super clean . I would recommend Mongena to anyone even if you have little ones they will enjoy as mine did. We actually enjoyed bird watching which is something we never thought about before. With Trevor’s amazing tracking skills we actually saw a lioness take down a huge male wildebeest. Scary and exciting at the same time "

"Our family of four spent a fantastic two nights at Mongena in December. So close to Pretoria yet we felt like we were in the wilderness. Beautiful Bush, and great sightings of relaxed animals. We”ll definitely be back. "

"We had a really great stay at the lodge, we really enjoyed our stay. The service was really friendly and helpful. Our room was tidy, clean and comfortable. It is an absolutely beautiful place, the scenery is amazing with really beautiful views."

"I had a good stay at Mongena Game Lodge. The rooms were clean and neat. The staff were very friendly and helpful. We didn't see any game on our visit which was a pity. I will recommend them to others. "

"The lodge is ideally located at just an hour's drive outside Gauteng. Upon arrival we were warmly welcomed and the room was heated as we arrived at night. It was a nice touch to the arrival process. The breakfast is excellent and overall the food is great. Overall I'd rank it 3 stars for comfort, st..."

"The lodge is ideally located at just an hour's drive outside Gauteng. Upon arrival we were warmly welcomed and the room was heated as we arrived at night. It was a nice touch to the arrival process. The breakfast is excellent and overall the food is great. Overall I'd rank it 3 stars for comfort, style and the available amenities. "

"It is a very nice place. The staff members were friendly and welcoming. The food was "out of this world". It was superb. I really enjoyed my stay."